Customer Service

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At Seaport we are dedicated to ensuring customer satisfaction. We hire and train the best customer support specialists and leverage technology to ensure your transportation needs are met.

A dedicated customer service representative will manage your business needs. We are proud of our reputation for complete customer satisfaction and are recognized as one of the top intermodal service providers in Canada. Your feedback is important to us, and we take it seriously.

Centralized email system for easy communication

Our call and email system will automatically connect you to your dedicated customer service representative, increasing response time to under 45 minutes during business hours.

Customer Portal

Real-time shipment information
Automated customer notifications
24/7 access to documentation like a POD and gate interchanges
Easy to access analytics
Billing access

Tracking and Tracing

Live tracking and tracing of all your containers via customer portal or a shareable link emailed to you.

Real-Time Notifications

Auto generated notifications that can be customized to meet your specific needs.

Be it container enroute, delivered running behind schedule and more. Seaport can tailor these notifications to fit your requirements.

What makes us the leader in the industry is our steadfast dedication to safety, reliability, and innovation.

We offer an unparalleled safety program, comprehensive full-liability insurance with excess cargo coverage, and a versatile fleet equipped with both standard and specialized chassis to handle a wide range of transportation requirements. Our hazmat-certified drivers ensure the safe handling of sensitive goods, while our state-of-the-art online container tracking and EDI capabilities deliver real-time visibility and seamless integration, providing our clients with exceptional efficiency and peace of mind.

Average Response Time

27%

First Response Time

26%

Customer Satisfaction

91%

Customer Testimonials

We’re committed to supporting our employees both professionally and personally with comprehensive benefits designed to promote well-being, growth, and balance.

Working with this company has been a game-changer for our business. Their operation ensures our cargo moves efficiently and without a hitch. Shipments arrive on time, and their attention to detail gives us complete peace of mind. The level of professionalism and customer service is outstanding. Highly recommended!

Samantha L.

Operations Director

We’ve been working with Seaport Group for years, and they have been a great partner. With their decades of experience, they really know how to handle every aspect of our shipments. From coordinating logistics to ensuring on-time deliveries, their team goes above and beyond to keep our shipments running smoothly. If you’re looking for a dependable trucking partner, look no further!

Michael R.

Supply Chain Manager

With hundreds of successful deliveries under their belt, this company has earned our trust time and time again. Their team is proactive, keeps us informed every step of the way. Whether it’s linehaul or door deliveries, they handle every detail with care. It’s rare to find a trucking partner provider this reliable, and we’re grateful for their continued support!

David M.,

Logistics Coordinator

Frequently Asked Questions?

What types of containers do you handle?

We handle a wide range of containers, including dry containers, refrigerated (reefer) containers, heated containers, and specialized containers, suitable for transporting a variety of goods, including perishable and non-perishable products.

Do you provide real-time tracking for shipments?

Yes! We offer real-time tracking for all shipments, so you can monitor the status of your cargo throughout the transportation process, from pickup to delivery. Track your container here

What areas do you serve?

We provide intermodal and drayage services across North America with full-service terminals in Ontario and Quebec.

Can you handle overweight or oversized shipments?

Yes, we can accommodate overweight and oversized shipments. We work closely with regulatory bodies to ensure compliance with legal requirements and to secure the necessary permits for such shipments.

How do I resolve issues with a shipment?

If you experience any issues with a shipment, our customer service team is available to assist you. We are committed to resolving any problems promptly and efficiently, ensuring minimal disruption to your supply chain.

+011 775 643 21

+011 775 643 21

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